Crystal Arya Ltd

tel: +48 731 983 984

e-mail: info@crystalarya.com

www.crystalarya.com

www.quantumluxury.store

REGULATIONS FOR MAKING PURCHASES AND USING THE SERVICES OF CRYSTAL ARYA LTD

VIA THE QUANTUMLUXURY.STORE ONLINE STORE

On behalf of myself and Crystal Arya, I declare that the company accepts and applies the principles of equal treatment adopted by the Capital City of Warsaw. We are aware of legal responsibility for violating the provisions prohibiting discrimination and we conduct business free from discrimination, in particular due to features such as gender, race (skin type), ethnic origin or nationality, which may constitute the basis for unequal treatment and which have no rational justification from the point of view of view of our business.

NOTE: The latest changes in the regulations (adapting to the provisions of the “GDPR”) are available in paragraph 8 and point 3. 3

§1. General provisions

1. The goods and services of this online store at www.quantumluxury.store hereinafter referred to as the Store, are offered by Crystal Arya Ltd, Suite 18 Equity Chambers 249 High Street North Poole, BH15 1DX, NIP: 13652840, using means of distance communication, hereinafter referred to as hereinafter referred to as the Seller.
2. Crystal Arya can use services and items without time limits, i.e. 24 hours a day, 7 days a week, any natural or legal person who is at least 18 years of age. years of age, as well as any organizational unit without legal personality, hereinafter referred to as the Client.
3. These regulations define the rules and conditions of using the services provided by the Seller and making purchases on the basis of the Sales Agreement concluded between the Seller and the Customer, hereinafter referred to as the Parties through the Store, hereinafter referred to as Order Processing.
4. The condition for using the Seller’s services by the Customer is to read these regulations and accept their terms during the Order Processing.
5. Any interference affecting the operation of this store or its elements without the consent of the Seller is completely prohibited and unlawful.
6. These regulations enter into force on September 15, 2016.

§2. Seller’s obligations

1. The Seller undertakes to sell products and provide services to the Customer under the terms set out in these regulations, unless the Agreement provides otherwise.
2. The Seller undertakes to sell products and services consistent with the information available in the Store, and in particular consistent with the descriptions and prices, in an undeteriorated condition.
3. The Seller reserves the right to verify the validity of the offer in case it turns out that after the customer purchases the product in the Store, the offer turns out to be unavailable or out of date.
4. The Seller undertakes to send the customer electronically information definitively confirming the purchase and all essential elements of the concluded sales contract.
5. The Seller undertakes to issue a VAT invoice for the goods and/or services sold at the Customer’s request.
6. The Seller undertakes to maintain professional secrecy regarding the content transmitted via means of distance communication.

§3. Customer’s obligations

1. The Customer is obliged to use the Store only to purchase products and services available in the Store in a manner consistent with the provisions of law in force in the Republic of Poland and these regulations. At the same time, the customer is prohibited from copying and using materials from the Store and providing content generally prohibited by generally applicable regulations.
2. The Customer is obliged to comply with the terms of the Agreement, and in particular to make payments related to the purchase of products and services.
3. The Customer is obliged not to disclose to third parties information regarding personal data received from the Administrator in connection with the implementation of the activities provided for in these Regulations.

   4. The Customer may use the information received from the Administrator only for purposes related to the execution of orders and the shipment of products and services purchased through the Administrator.

§4. Payment and delivery

1. All prices of goods in the Store are gross prices and are given in Polish zlotys. The prices given in the Store do not include other costs incurred by the Customer, i.e. delivery costs, commissions for intermediaries when making online payments. The total price paid to the Seller includes the cost of the product and additional delivery costs.
2. Payment for services provided by the Seller may be made electronically if the Seller provides services to the Customer via means of distance communication or by personal payment of all fees related to the service, if the Seller provides services to the Customer directly.
3. Payment for products can be made:

• a) By transfer to the Seller’s bank account (prepayment)
• b) Upon receipt of the shipment (cash on delivery)
• c) Via Tpay and PayPal

4. If it is necessary to return funds for a transaction made by the customer in the Crystal Arya Quantum Luxury store, the refund is made to the bank account indicated by the Customer, or to the bank account assigned to the Customer’s payment card. When paying by card, the processing time is indicated from the moment of obtaining positive authorization. Refunds for products paid for via online payments in connection with withdrawal from the sales contract are reduced by the amount of the non-refundable commission charged by online payment intermediaries.

The entity providing online payment services is Tpay.com.

Credit cards:

* Visa

* Visa Electron

* MasterCard

* MasterCard Electronic

* Maestro

5. Products are delivered via Poczta Polska S.A. or other courier companies, or by personal collection after prior arrangement of a date convenient for the Seller and the Customer
6. Delivery is carried out both within the Republic of Poland and abroad according to the price list presented on the Store’s website.
7. Delivery outside the European Union requires the Parties to agree on the shipping date and cost.
8. The goods are shipped immediately after crediting the Seller’s bank account in the case of prepayment, or immediately after concluding the sales contract in the case of cash on delivery.

§5. Delivery pickup

1. The customer is obliged to collect the shipment and, in the case of cash on delivery, to make the necessary payments directly to the supplier.

Otherwise, the Seller has the right to request the Customer to pay this amount and to repair the damage suffered by the Seller due to the Customer’s failure to fulfill the sales contract.

2. The Seller undertakes to protect the products sent to the Customer against possible transport-related damage and is not responsible for any damage due to improper transport of the shipment.
3. The customer has the right to open the parcel in front of the supplier and in case of any damage, it is recommended to write down a report confirming the damage.

Otherwise, the Customer accepts the shipment without reservations and, therefore, any claims against the carrier arising from the transport contract expire.

§6. Withdrawal from the contract

1. Pursuant to the Act on the provision of distance services, the Customer may withdraw from the sales contract without giving a reason within 14 business days from the date of receipt of the shipment by the Customer.
2. The condition for withdrawing from the contract is to inform the Seller in writing in the form of a one-off statement in accordance with applicable standards.
3. In the event of withdrawal from the contract, the Seller undertakes to reimburse the Customer for the costs related to the product, excluding commission for online payments and shipping costs, no later than 14 days from receiving the Customer’s declaration of withdrawal from the contract. The Seller is not obliged to reimburse the Customer for delivery costs and commissions related to payment processing.
4. In the event of withdrawal from the contract, the Customer undertakes to return the product immediately by registered mail or courier at his own expense, but no later than within 14 days of withdrawal from the contract, in a non-deteriorated and unused condition. Any reduction in the value of the product resulting from withdrawal from the contract shall be borne by the Customer.
5. In all other cases, the right to make a product complaint applies.

§7. Complaint

1. The Customer has the right to make a complaint in the event of:

a) The product delivered to him by the Seller does not match the description or has defects unrelated to delivery or use by the Customer.

b) The product was damaged despite compliance with all rules of use recommended by the Seller, within one month from the date of delivery of the product to the Customer.

c) Product damage is other than mechanical and is not the fault of the Customer

2. The basis for filing a complaint by the Customer is to present a clear proof of purchase with the date of conclusion of the sales contract. Such evidence may also constitute confirmation of a transfer to the Seller’s bank account.

• In order to make a complaint, the Customer is obliged to provide the Seller with the complained product after prior arrangement of the terms.
• As part of a complaint, the Customer may request repair or replacement of the complained product with another one. Cash is refunded only when delivering the product to the Seller significantly exceeds the cost of repairing it or is impossible for technical reasons. Replacing goods involves the Customer delivering the previous product and selecting a new one that:
• a)Has the same value as the returned product at the time of purchase
• b) It is more expensive and the price difference is covered by the customer
• c) It is cheaper, but the Seller is not obliged to cover the price difference

The right to return or exchange based on a complaint expires after two months from the discovery of product defects on the basis of which the Customer is entitled to make a complaint.

§8. Privacy policy, protection and processing of personal data

In accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016. on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (referred to as “GDPR”, “GDPR”, “GDPR” or “General Data Protection Regulation”), we would like to inform you Users about the processing of their personal data and the principles on which it is carried out.

1. The controller of the Client’s personal data is Crystal Arya Ltd., Suite 18 Equity Chambers 249 High Street North Poole, BH15 1DX, hereinafter referred to as the Controller, and in accordance with the Personal Data Protection Act undertakes to appropriately protect them against third parties.
2. By placing an order in the store, the Customer consents to the processing of his personal data by Crystal Arya Ltd only for the purpose of fulfilling orders.
3. The legal basis for the processing of Customer data for the purpose of providing services is the necessity to perform contracts for their provision (such a contract is the regulations).
4. The Administrator pays due attention to the protection of Customers’ privacy and, as the data administrator, protects and secures them against access by unauthorized persons.
5. The administrator exercises constant control over the data processing process and limits access to data as much as possible. Personal data are processed by the Service Provider in accordance with Art. 23 section 1 points 1, 3 and 5 of the Act of August 29, 1997 on the protection of personal data, for purposes related to running the website.
6. The Customer’s data collected by the Administrator for the purposes listed in § 8 point 7 are: name and surname, residential address, e-mail address, telephone number, and also possibly: IP address, type of browser used and session identifier, bank account number. In the case of Sellers/companies, these additionally include: company name, NIP (Tax Identification Number), and company headquarters address.
7. The Customer’s data is used for purposes related to the operation of the website, including sales records, to contact the Customer in matters relating to orders, to process orders placed by the Customer, to ensure the security of services, to make measurements that enable the improvement of services, for statistical purposes and for marketing purposes such as mailing and remarketing.
8. In order to process orders, the Administrator processes the personal data of the purchasing Customer. These data contain only information necessary to complete the order.
9. In order to process orders, the User’s personal data is transferred to the parcel delivery service providers, e.g. Polish Post or courier companies.
10. In order for the Customer to make an online payment for the placed order, the user’s personal data is transferred to T Pay, a company providing the online payment service.
11. The Customer’s data may be made available to state authorities authorized to receive them under applicable law and, in the event of failure to settle the amounts due to the Administrator, to entities conducting debt recovery proceedings on its behalf.
12. In order to enable the Customer to return the goods, the Administrator provides the Customer with his personal data. These data contain only information necessary and necessary to correctly address the shipment.
13. The customer has the right to access and verify the personal data provided by him, to rectify, delete or limit their processing. The customer may also withdraw consent to the processing of personal data.
14. The Customer may voluntarily consent to the Seller sending him electronically advertising and promotional information regarding the Store by subscribing to the newsletter.
15. Commercial information is sent only electronically and after the Customer signs up for the newsletter. At the same time, the Customer may resign from this service at any time convenient for him without any consequences.
16. The Administrator provides the Customer with the opportunity to delete personal data from the data set. In order to delete data, the Customer should send an appropriate declaration to the Administrator in electronic or written form. The Administrator may refuse to delete the Customer’s data if the Customer has not settled the amounts due to the Administrator, has violated these Regulations or applicable legal provisions, and the retention of data is necessary to clarify these circumstances and determine the Customer’s liability. In other cases, the Administrator will delete the Customer’s data.
17. The Customer’s personal data is stored by the Administrator indefinitely, until the User wishes to delete it.
18. In the event of a breach of personal data security, the Administrator undertakes to notify the supervisory authority and the persons concerned within 72 hours of discovering the breach.
19. In case of doubts related to the processing of personal data, any person may contact the Administrator with a request for information. Each Customer also has the right to lodge a complaint with the supervisory authority – the President of the Personal Data Protection Office.

§9. Changes to the regulations

1. Customers with an account in the Store will be informed about changes to the Regulations via e-mail.
2. If you do not accept the terms of the Regulations, in particular after introducing changes, shopping in the Online Store is not possible.
3. A customer who does not accept the changes introduced in the Regulations has the right to delete his or her personal data at any time.
4. Orders placed by the Customer before the changes to the Regulations come into force will be processed in accordance with the existing provisions of the Regulations.

§10. Final Provisions

1. In matters not regulated by these regulations, generally applicable provisions of law shall apply.
2. The terms of these regulations may be changed in accordance with Art. 3841 of the Civil Code.
3. These regulations constitute part of the Agreement, and the Customer has access to them at any time in the Store.
4. All disputes between the Customer and the Seller will be resolved amicably and will be submitted to the common court having jurisdiction over the Seller’s registered office.
5. These regulations are protected by copyright, to which the Seller has exclusive rights. It is prohibited to distribute these regulations in whole or in part under penalty of criminal liability under the Copyright Act.